Experience, patience and personal accountability.
I am Lawrence Maram, an IT support and technology operations professional based in Israel. I combine more than 25 years of business experience with current, hands-on enterprise support.
Technology support is ultimately about people
I believe good IT support should feel calm, organised and dependable. Whether I am assisting an executive, setting up a new employee, troubleshooting a family computer or helping an older person make a video call, the goal is the same: understand the problem, communicate clearly and see it through.
Having run and supported technology businesses for many years, I understand service from both sides. I know what users need in the moment and what an organisation needs in terms of process, security, documentation and accountability.
From enterprise technology services to hands-on support in Israel
On-Site Support Engineer, Tier 2
Providing contracted IT support at Bayer Pharmaceuticals Israel for more than 150 users, including device provisioning, onboarding, Microsoft 365, Windows, macOS, mobile devices, meeting rooms, ServiceNow and endpoint lifecycle activities.
Founder and Technology Services Leader
Built and led IntelliSolutions Africa, supporting major corporate clients with IT procurement, endpoint deployments, lifecycle management and long-term client service.
IT Support and Client Services
Developed broad practical experience across technical support, workplace technology, customer service, operations and business management.
Education and professional development
Business understanding supported by current technical learning and industry certifications.