Technical Environment
Microsoft 365 | Microsoft Entra ID | Active Directory | Azure Environments | ServiceNow | Microsoft Intune | Windows 10/11 | macOS | Apple Device Management | Apple Business Manager | Jamf | SharePoint | Teams Rooms | Zoom Rooms | Lenovo Cloud Deploy | Blancco | Nexthink | Digital Employee Experience (DEX) | Endpoint Lifecycle Management | Asset Management | Mobile Device Management | User Onboarding & Offboarding | Workplace Technology | Service Delivery
What I Do
I support enterprise workplace technology environments and day-to-day IT operations, helping users remain productive while maintaining stable endpoint, collaboration, and support workflows.
Core areas of focus include:
• End-user support and troubleshooting
• Endpoint deployment and lifecycle management
• Microsoft 365 operational support
• User onboarding and offboarding
• Device provisioning and preparation
• Workplace technology support
• Windows and macOS environments
• Mobile device support
• IT asset management
• Collaboration technology support
• Meeting room technology support
• ServiceNow workflow support
• Working with vendors, users, and global IT teams
My focus is always on user productivity, service reliability, and creating a positive technology experience for employees.
Current Role
Computacenter at Bayer Israel
On-Site Support Engineer
October 2025 – Present
Supporting workplace technology and enterprise IT operations within Bayer Israel as part of a global enterprise support environment.
Responsibilities include:
• End-user support across Windows, macOS, Microsoft 365, and mobile devices
• Endpoint lifecycle management
• Device deployment and replacement activities
• User onboarding and offboarding
• ServiceNow and enterprise workflow support
• Microsoft 365 operational support
• Teams Rooms and collaboration technology support
• Asset management and lifecycle tracking
• Workplace technology support
• Coordination with global IT teams and support partners
• Maintaining service continuity and user productivity
Previous Experience
IntelliSolutions Africa
IT Operations Manager
2017 – 2025
Supported enterprise workplace technology environments, endpoint lifecycle activities, Microsoft 365 ecosystems, deployment programs, and user support operations across corporate and enterprise environments.
Key areas included:
• End-user support
• Device deployment activities
• Endpoint lifecycle coordination
• Microsoft technologies
• Workplace technology
• Asset management
• Vendor coordination
• Service delivery
• Customer experience
Maximum Profit Limited
IT Operations Support Manager
2014 – 2017
Supported workplace technology operations, endpoint environments, onboarding activities, service delivery processes, and user support within a growing business environment.
Areas of responsibility included:
• User support
• Endpoint management activities
• Service delivery
• Workplace technology
• Operational coordination
• Vendor management
• Process improvement
Simang Group Limited
Operations & Technology Manager
2008 – 2014
Supported business technology operations, workplace technology, user environments, troubleshooting activities, and operational support across multiple business units.
Simply IT
Technical Support Lead
1997 – 2008
Started in hands-on desktop support, device deployment, software installation, troubleshooting, endpoint preparation, and user support within business technology environments.
Professional Approach
My approach to IT is simple: put the user first.
Technology should enable people to do their jobs effectively, not create obstacles that prevent them from being productive.
Throughout my career, I have learned that successful IT support is about more than technology. It is about understanding the needs of the user, communicating clearly, taking ownership of issues, and following through until a solution is found.
Whether supporting a new employee, assisting an executive, deploying devices, resolving technical issues, or helping users adapt to new technology, my focus is always on delivering a positive user experience and practical business outcomes.
I enjoy working in collaborative environments where knowledge is shared, problems are solved collectively, and continuous improvement is encouraged. No one knows everything, and some of the best solutions come from teamwork, learning from others, and remaining open to new ideas and technologies.
I am comfortable working independently, taking ownership of challenges, and driving issues through to resolution, while also recognizing when collaboration and escalation are the best path to success.
My approach combines:
• Customer-focused support
• User experience and productivity
• Practical troubleshooting
• Ownership and accountability
• Team collaboration
• Continuous learning
• Adaptability and problem-solving
• Calm execution under pressure
• Clear communication with users and stakeholders
• Reliable service delivery
Education and Certifications
MBA – Digital Business (Distinction)
IL3 – Universitat de Barcelona
BCom – Information Systems
University of the Witwatersrand
Certifications & Training
- Nexthink Certified Nexthink Associate in IT Support
- ISC2 Certified in Cybersecurity (CC) – Certificate of Completion
- Microsoft Azure Fundamentals (AZ-900) – Training Completed
Open to Roles
IT Operations Specialist
IT Support Specialist
IT Support Engineer
Technical Support Engineer
Service Desk Engineer
Enterprise Support Specialist
Workplace Technology Specialist
End User Computing (EUC) Specialist
Endpoint Management Specialist
Desktop Support Engineer
Microsoft 365 Support Specialist
Let’s Connect
If you are looking for a reliable IT Operations and Workplace Technology professional who can support users, workplace technology environments, endpoint lifecycle activities, Microsoft 365 services, and day-to-day IT operations while delivering a positive user experience, I would be pleased to connect.